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About Access One
Contact Us
Security & Privacy
Terms of Use
Complaints
About Access One
Access One is changing the way Australians buy mortgages by being more informed.
http://www.access-one.com.au is an entry point across the internet to make it much easier to access us when it suits you.
Instead of setting up a number of appointments with the banks, sifting through all there marketing hype, clients can speak with an Access One representative or conduct the whole procedure online, saving valuable time and money. Utilising our software systems and our intimate knowledge of the home loan industry, we will find a home loan best suited to the borrower’s circumstances. This takes into consideration the facilities available on the home loan, the fees, interest rate and conditions.
Lee Naismith -Loans Manager for Access One is a former branch Manager of one of Australia’s largest finance company’s for over 10 years. Together with co-founder Shane McGrath has built a company that stands out as a leader in the field for more than 10 years.
Integrity
Most importantly, MFAA members must adhere to an industry Code of Practice that demands high professional standards, fair business practices, ethical behaviour and compliance with both the letter and spirit of relevant laws and regulations. MFAA’s disciplinary rules and procedures help rid the industry of rogues and make life safer for borrowers like you.
MFAA member criteria
- Industry experience
- Education standards
- Ongoing education
- Professional development
- Probity checks
- Professional indemnity insurance
- Dispute resolution service
Contact Us
We’re here to help! If you have questions or feedback about Access One, we’d like to hear from you. Contact us by phone at 1300 722 278 or by email at contact@access-one.com.au. Fax (07) 55 37 6809 Post: Po Box 756 Runaway Bay, Qld 4216.
Security & Privacy
The privacy of the personal information you provide to Access One is important to us. Our Privacy Policy governs the collections and use of personal information by Access One and our employees.
Our Privacy Policy sets out how we will respect your rights under the National Privacy Act.
Access One will collect information from you through our employees when interviewing you or from our website should you choose to submit information in this way to us.
We may collect a variety of personal information from you that is required by the lenders and needs to be attached to your application. In the first instance, Access One will use this information to access which loans is right for you. In the second instance the lender will use this information to access your eligibility and suitability for offering you a loan.
We may collect the following information from you:
Name, Address, Telephone Numbers, Email Address, Financial Information, Identification Information.
You have the right to choose not to supply some of the information we may ask you to provide, but this may hamper our ability to serve you.
We use your information in the following manner:
- To evaluate and determine whether you may qualify for a home loan
- To complete an application on your behalf to a lender
- To communicate information to you about the progress of your application
- To plan our business and the resources we need to continuously improve our service to you
In addition we may use this information to send to you marketing information about our products and services. You can choose to opt out of receiving anything from us at any time.
Terms of Use
The Access One Web Site is provided on an “as is” basis without warranties of any kind, either express or implied. Neither Access One Pty Ltd nor any of their employees gives any warranties nor accepts any liability for any decision with respect to investment or non investment, sale or purchase of residential property which is made as a consequence of the use of this web site.
Access One Pty Ltd believes the statements, information, recommendations, calculations, data contained herein to be correct and not misleading but give no warranty in relation thereto and expressly disclaims any liability for any loss or damage which may arise from any person acting or deciding not to act partly or wholly on the basis of any such statements, information, recommendations, calculations or data.
Access One is not a credit provider.
Complaints
Our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where clients may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1 Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact Leeanne Naismith first and tell us about your concerns.
Step 2 We pride ourselves on the company’s reputation, and want to ensure that all concerns and complaints are fully documented, investigated and resolved in a timely manner. So, if the issue is not satisfactorily resolved within 1 working day by talking with Leeanne Naismith, we will apply our internal complaints process to manage your complaint appropriately.
By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.
Step 3 Although we try hard to resolve a customer’s concern in the most considerate and direct manner, sometimes it may need to be referred to a dispute resolution scheme, which is external to our organisation. Therefore, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute.
This external dispute resolution process is available to you, at no cost. The details of our External Dispute resolution scheme are below:
Credit Ombudsman Service Limited
Level 6 50 Park St, Sydney, NSW 2000
Phone 1300 78 08 08
Fax 02 9267 3125
Email info@creditombudsman.com.au
Web www.creditombudsman.com.au
